Shipping and Returns

Shipping

We only ship to US addresses by the carrier designated by Charm Concepts LLC.

We do not ship to PO Boxes.

Shipping rates are calculated based on the items in your cart and the shipping method selected.

Once your order is shipped, we will e-mail you a  tracking number.

Don’t forget to include your phone number otherwise carrier won’t be able to deliver.

If you have any questions, please contact customer service here.

Our warehouse has a 24 hour turn around. Orders placed after 2pm EST will be processed the next business day (not including weekends and holidays).

Estimated arrival times are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.

Orders include a small handling fee.

Returns

If for any reason you are unhappy with your purchase, we would like to have the opportunity to make it right. We offer a 30-day, 100% satisfaction guarantee on all products, in addition to a warranty that covers defects in manufacturing.

We are only able to accept returns or exchanges for items that were purchased directly from Surprisecake.com and the items must be unused so that it can be restocked into our inventory. 

To return an item purchased from Surprisecake.com please contact customer service here.

All product returns need to be addressed to:

Charm Concepts
800 West Cummings Park
Suite #1750
Woburn, MA
01801

Please Note:

  • We will not refund original shipping charges, unless the reason for the exchange or return is due to an error by Charm Concepts LLC. (e.g. wrong item). Your refund will equal your order total, plus any sales tax paid, minus shipping charges.

  • Return shipping costs are the responsibility of the customer.

  • We can only make exchanges for the exact same item(s) originally purchased. We will not exchange your purchase for other items.