Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at email@example.com
To send a Surprise Cake to two different shipping addresses, you'll have to place two separate orders.
Our fulfillment center and carrier networks are open and operational! We are continuing to ship orders placed before 2 PM EST Monday-Friday on the same business day. Due to FedEx, UPS and USPS suspending guaranteed delivery times for the holidays, we are unable to guarantee delivery times at this moment. Rest assured, we’re working hard to ensure your delivery arrives on time!
Yes we do! At the moment we offer select products internationally.
Internationally available products:
1) Popping Cake Stand
2) Music Box Triggers
3) Candle Topper
4) Cupcake Kit
Orders will arrive in 1-5 business days depending on your location in the US. Orders placed Monday-Friday before 3 PM EST will ship out same day.
We ship Surprise Cakes via FedEx and UPS. All Surprise Cakes are shipped so that they are scheduled to arrive on your selected arrival date.
We understand the importance of gifts arriving by the selected delivery date. A timely surprise is the reason we fulfill orders by the date specified. We'll do everything in our power to ensure on-time delivery. That being said, due to Covid, FedEX, UPS and USPS have all suspended guaranteed delivery times at the moment.
Update: beginning January 16th 2022, FedEx will guarantee Overnight Delivery. All other standard scheduled services are still not guaranteed.
Please contact our customer service team as soon as possible to update your delivery address if you see any discrepancies. Once a package has been assigned a tracking number, we can no longer update the shipping address. We do not offer refunds or credits for insufficient or incorrect addresses entered at checkout.
Send a Surprise Cake
You can schedule a Surprise Cake to arrive up to 3 months out.
All Surprise Cakes are 4 inches in diameter and 3 inches tall.
The Surprise Gift Pod is about 3 inches tall and 1 inch in diameter. The Gift Pod arrives packed with your selected Surprise Gift Pod.
If kept refrigerated, the cake will last for 7 days. If kept frozen, it will last for 30 days.
Our cakes are not kosher certified (yet!) but all of the ingredients are certified.
Popping Cake Stand
The Gift Pod is 6.0” tall and has a diameter of 2.8”.
You can bake OR buy a cake!
Pro Tip: If you buy the cake, select one with minimal decorations in the center and bottom perimeter to make it easier to core out the center and transfer from the store board to the Surprise Plate.
Pro Pro Tip: Ask the bakery for extra matching frosting to cover the center of the cake OR cover the Gift Pod with our Candle Topper for an easy solution! You can also cover the center with Surprise Sprinkles for a confetti explosion!
Nope! Each cake stand includes a Cake Corer which easily removes the center of the cake.
Yes, it is completely hand washable and reusable. You can reuse it for any and all celebrations!
Nope! The Popping Stand is completely battery and electricity free. It operates with an internal spring mechanism. The Gift Pod is released by a manual Pull Ring Trigger or hand crank Music Box Trigger. The mechanism is similar to a Jack-In-the-Box toy.
Yes, but it is still necessary to use our included Cake Corer to remove any excess cake from the center.
The Music Box Trigger easily slides on to the Stand's Base. Please note, before sliding the Music Box Trigger onto the Base, be sure to lift up the the Pull Ring.
The Popping Cake Stand can easily transform into a Popping Cupcake Stand by placing both included Plates on to the Stand and replacing the included flat Gift Pod cover with the Cupcake Topper (sold separately or as a Featured Set)!