Política de envío

Shipping

Covid-19 Update: Our fulfillment center and carrier networks are open and operational! Expedited shipping rates are still available but are not guaranteed effective March 26th.

We ship select products Internationally* via FedEx Express International. Products NOT shipped to internationally include:

• The Cake Carrier, Surprise Sprinkles (or any sets that contain these products)

International delivery available for: Canada, Australia, United Kingdom, Germany, France, Italy, Spain, Sweden, Switzerland, Austria, Belgium, Ireland, Israel, South Korea, Mexico, Singapore, UAE, Japan.

We only ship to US and Canadian addresses by the carrier designated by Charm Concepts LLC.

We do not ship to PO Boxes.

Shipping rates are calculated based on the items in your cart and the shipping method selected.

Shipping costs include a small handling fee.

Do not forget to include your phone number, otherwise the carrier may not be able to deliver your package.

Once your order has shipped, we will email you a tracking number. If you do not receive a shipping confirmation email with one business day of ordering, please check your spam/junk inbox. 

If you have any questions, please contact our customer service team here.

Our warehouse has a 24-hour turn around. Orders placed after 2pm EST will be processed the next business day (not including weekends and holidays).

*Estimated arrival times are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery.

 

Customs and Duties 

General:

Effective April 1st, 2020: Any additional duties and taxes for orders shipped outside of the USA will be paid for by Charm Concepts LLC. 

Please contact hello@surprisecake.com for questions regarding duties and taxes.