Política de reembolso

Returns and Exchanges

If you are unhappy with your purchase, we would like to make it right. We offer a 30-day, 100% satisfaction guarantee on all products, in addition to a warranty that covers defects in manufacturing.

*We are only able to accept returns or exchanges for items that were purchased directly from Surprisecake.com that are completely unused. 

We can only make exchanges for the exact same item(s) originally purchased. We will not exchange your purchase for other items. 

To return an item purchased from Surprisecake.com, please contact our customer service team here

All product returns must be addressed to:

Charm Concepts
800 West Cummings Park
Suite #1750
Woburn, MA

Please Note:

  • We will not refund original shipping charges, unless the reason for the exchange or return is due to an error by Charm Concepts LLC. (e.g. wrong item). Your refund will equal your order total, plus any sales tax paid, minus shipping charges.

  • Return shipping costs are the responsibility of the customer. We do NOT provide return labels.